• responsible for order processing, administration and management of material orders received from customers (airlines, maintenance, and repair organizations (MROs), brokers and others) and facilitates material stock dispatch from global resources (warehouses, suppliers, vendors, etc.)

• charged with material sourcing from Satair procurement and other business partners which includes constant monitoring and escalation

• develops solutions and takes decisions to ensure on-time material delivery to meet customer expectations

• clarifies spares technical queries utilizing technical documentation and/or liaises with technical and engineering departments

• provides consistently high quality responses to all customer related requests for all materials and related services to ensure the highest possible customer satisfaction

• will organize and conduct regular account meetings with customers, internal stakeholders, Satair Account Directors, Airbus Customer Support Directors, Airbus Field Service Representatives and others, to share information and keep a global view on your customers activity

• Apprenticeship or degree in Business Administration, Supply Chain, Logistics or Production

• Relevant work experience in customer service, logistics, supply chain or aviation industry

• Technical and process-oriented background with the ability to understand and interpret technical documentation

• Good communication skills to ensure the flow of information

• The ability to integrate into a team

• Business fluent English skills, Tools: MS-Office, SAP

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